One customer support platform

Every customer request. One inbox.

Talk to customers through website chat, Telegram, Viber, and email. Capture submissions from any web form so no request gets lost.

Try it for free Explore the features
  • Quick setup
  • No installation
  • Your whole team online
Customer messages from chat, email, Telegram, and Viber flowing into Supportix
Connect the channels you already use:
Website chat
Telegram
Viber
Email
Web forms
Features

One team, every communication channel

Your team no longer needs to switch between apps. Every conversation and customer detail is available in one workspace.

Multiple channels

Bring website chat, messengers, email, and forms into one shared inbox.

Email support

Turn incoming emails into trackable requests with complete conversation history.

Webchat support

Answer visitors in real time and keep every website conversation in Supportix.

Mobile application

Stay available away from your desk and respond to urgent customer requests.

Customer CRM

See customer details, companies, and the full history of every interaction.

Automatic routing

Assign requests to the right group or teammate based on your routing rules.

Analytics and reports

Measure response times, workload, request volume, and team performance.

Form tracker

Catch the data of any form the moment it is sent and see it instantly in the Supportix UI.

Survey manager

Create surveys, show them to visitors in the website widget, and collect responses in one place.

Request a consultation
NameAlex Smith
Phone+1 202 555 0147
Interested inConnecting the service
Submit request
New requestWebsite form
Customer
Alex Smith
Channel
Web form
Assigned to
Sales team
Form tracker

Turn every form submission into a support request

The form tracker catches the data of any form the moment it is sent from your website and automatically creates a request. Every completed field appears in the Supportix UI right away, so your team can continue working with the customer.

  • Any form fields

    Name, contact details, selected service, comments, and other information.

  • Automatic request creation

    The request appears in the shared inbox and is immediately available to your team.

  • No lost requests

    Every submission is saved together with the customer’s complete history.

Survey manager

Ask customers how you did — right in the widget

Create surveys in Supportix and show them to visitors through the website widget. Responses are collected automatically, so you always know how customers rate your support.

  • Flexible questions

    Ratings, multiple choice, or free text — build the survey your team needs.

  • Shown in the website widget

    The survey appears in the same widget your customers already use to chat with you.

  • Results in one dashboard

    Answers are collected and summarized in Supportix, next to your conversations.

How was your support experience?
Excellent
Good
Poor
Send answer
Survey resultsSupport quality
Excellent72%
Good21%
Poor7%
Responses
214
A simple process

From first message to resolution, without the chaos

01

A customer contacts your team

They start a website chat or choose another connected channel such as Telegram, Viber, or email.

02

Your support engineer responds

The request arrives in the web interface or mobile application with the customer context and conversation history.

03

The request is resolved quickly

The customer gets a useful answer without repeating information and leaves satisfied with the service.

FAQ

Frequently asked questions

Can’t find the answer? Message us on Telegram or at [email protected].

Do I need to install any software?

No. Your team works in a browser-based dashboard. You only need to add the widget to your website once.

Can I connect several channels at once?

Yes. Website chat, Telegram, Viber, email, and web forms work together and feed into the same inbox.

What happens to submitted form data?

After a form is submitted, Supportix creates a request and saves the submitted fields so your team immediately sees every detail.

Can I run customer surveys?

Yes. Create a survey in the survey manager and it is shown to visitors in the website widget. Responses are collected and summarized in your dashboard.

Is Supportix suitable for a small team?

Yes. You can start with the essential channels and add more workflows as your team grows.

Bring structure to customer requests

Bring all your customer support into Supportix

Connect your channels and try one shared inbox for your team.

Start for free