Everything for everyday customer support
From the first message to a resolved request: communication channels, teamwork, CRM, forms, surveys, and a knowledge base in one system.
Meet customers where they already are
Connect your customer conversations to one shared workspace.
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Website chat
Answer visitors in real time through the website widget and keep the conversation in Supportix.
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Telegram
Connect your Telegram bot and reply to customer messages from the shared inbox.
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Viber
Connect a Viber bot so your team can handle messenger conversations alongside other requests.
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Facebook Messenger
Connect your Facebook Page and manage Messenger conversations in Supportix.
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Email support
Connect an existing mailbox or receive mail directly through Supportix. Keep incoming emails and replies in one conversation.
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Files and images
Exchange attachments in conversations to give customers and your team the context they need.
Website live chat Telegram and Viber support Shared email inbox Connect Telegram Connect Viber Set up support email
Keep every request moving
Give your team the tools to share responsibility and reply consistently.
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Shared inbox
Work with conversations from connected channels in one place, with customer details and message history at hand.
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Agents and groups
Invite colleagues, organize them into groups, and choose a default group for each channel.
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Assignment and transfers
Assign a conversation to an agent or group and transfer it to the teammate who can help.
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Resolve and archive
Mark resolved conversations and archive completed requests to keep your workspace organized.
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Saved replies
Save reusable reply templates and insert them into conversations to answer common questions faster.
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Internal comments
Add notes for your teammates inside a conversation to share context while working on a request.
Know the people behind the messages
Keep contacts, companies, and conversations connected.
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Customer profiles
Store customer names and contact details, and link a conversation to the right customer.
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Company records
Manage company information and contacts, and associate customers with their company.
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Conversation history and search
Keep previous messages in context, find conversations by name, and see unread message counts.
Capture every request from your website
Customize your widget and collect contact details and messages from website forms in one place.
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Customizable widget
Choose the widget’s colors, text, and position to match your website and offer convenient ways to contact you.
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Contact form
Let visitors leave their contact details and a message through the website widget.
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Website form tracking
Capture submissions from existing website forms and review their fields, submission time, and source page.
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Multiple websites and easy setup
Manage widgets for your websites and install the code directly or through Google Tag Manager.
Hear what your customers think
Collect ratings and feedback in the widget and review the results in Supportix.
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Customer surveys
Build surveys with ratings, single-choice questions, and multiple-choice questions, then show them in the widget.
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Survey analytics
Review individual responses and answer summaries to understand customer feedback.
Help customers find their own answers
Bring guides and answers to common questions together in your own help center.
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Public knowledge base
Create a help center where customers can find answers without starting a conversation.
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Articles and categories
Write articles in Markdown, organize them by category, and publish them when they are ready.
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Help center search
Let readers search your published knowledge base to find relevant help articles.
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Your own address
Publish the help center on your domain, subdomain, or a path on your website.
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Help center appearance
Choose between two templates and set the language of your knowledge base.
Knowledge base on your domain Set up a help center on your domain
Customer support goes with you
Stay connected to your customers even when you are away from your desk.
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Mobile app
Read conversations and reply to customers from the Supportix mobile app when you are away from your computer.
Bring your support together in Supportix
Connect your channels, invite your team, and start helping customers.
How to get started