Website live chat that connects visitors to your team
Help a visitor choose a product, check an order, or take the next step without leaving your website. Supportix brings their message to the same workspace your team uses for other support channels.
From a product question to a helpful reply
A customer has a question before placing an order. They open the chat widget, explain what they need, and get a reply from your team. If another colleague needs to take over, the conversation stays in the shared inbox.
- Match the widget to your site
Choose its colors, text, and position so visitors can find a familiar way to contact you.
- Keep customer context
Read the message history and link the conversation to a customer profile before answering.
- Share the work
Assign a conversation to an agent or group, leave internal comments, and use saved replies for recurring questions.
- 1Install the site widget
Add or open the site in Settings → Sites, check its domains, and copy its installation code. Install it in HTML or through Google Tag Manager.
- 2Create a website chat channel
In Settings → Channels, add a website chat channel, enter its name, select a user group, and save.
- 3Configure and save the site
Enable Online Chat on the site; Support Button is enabled automatically. Open chat settings, select the channel, optionally change colors and titles, then save the site.
- 4Test a conversation
Send a visitor message, check the chat and notification in the web account or mobile app, and reply.
Questions about website live chat
Do visitors need an account?
Visitors start a conversation through the widget on your website. Your support agents use their Supportix accounts to respond.
Can I answer away from my desk?
Yes. The Supportix mobile app lets you read conversations and reply to customers when you are away from your computer.
Is website chat an automated chatbot?
This workflow connects visitors with your support team. The replies described here are written by agents; saved templates help with common questions.
Bring this workflow to your team
Create your workspace and follow the setup guide. Check pricing for channel and agent limits.