Telegram and Viber conversations, handled by one team
Let customers write in the messenger they already use. Your team receives messages from connected bots in Supportix, alongside website chat and email, and replies from one workspace.
Keep the conversation moving when the agent changes
A customer asks about delivery in Telegram. An agent checks the request, leaves a note for a colleague, and transfers the conversation. The next person can read the existing messages before replying. The same team workflow is available for a connected Viber bot.
- Connect your business bots
Add Telegram and Viber channels using their bot tokens and choose the support group for new messages.
- Give each request an owner
Assign conversations to a group or agent instead of leaving your team to guess who should respond.
- Reuse answers without losing context
Insert saved replies, check customer details, and add internal comments for teammates in the same conversation.
- 1Obtain the bot token
Get a Telegram bot token through BotFather, or copy the authentication token of your active Viber bot. Each channel has a separate token and setup guide.
- 2Configure the Supportix channel
Open Settings → Channels, add a channel of type Telegram or Viber, enter its name and token, select a user group, and save.
- 3Check messages and notifications
Write to your bot as a customer. An agent in the selected group sees the chat in the web account or mobile app and receives notifications when permitted. Reply and verify delivery in the messenger.
Questions about telegram & viber support
Does this connect my personal messenger inbox?
The integration described here uses Telegram and Viber bots. It does not import your personal messenger conversations.
Can multiple agents handle the messages?
Yes. Invite your team and assign conversations to agents or groups. Check the pricing page for agent and channel limits.
What do I need for Viber?
You need access to a Viber bot and its authentication token. Confirm bot availability with Viber before setting up the channel in Supportix.
Bring this workflow to your team
Create your workspace and follow the setup guide. Check pricing for channel and agent limits.